- Brand : HP
- Product name : 5 year Active Care Next Business Day Response Onsite Notebook Solution Support
- Article code : U52YRE
- Category : Warranty & Support Extensions ✚
- Data-sheet quality : created/standardized by Icecat
- Product views : 56030
- Info modified on : 10 Oct 2024 18:07:03
- Product Brochure/Datasheet (0.3 MB) Product Brochure/Datasheet (0.5 MB)
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Long product name HP 5 year Active Care Next Business Day Response Onsite Notebook Solution Support
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5 year Active Care Next Business Day Response Onsite Notebook Solution Support
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HP 5 year Active Care Next Business Day Response Onsite Notebook Solution Support
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HP Premium+ Support helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and onsite response, HP Premium+ Support keeps employees up and running in the office or on the go. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
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Short summary description HP 5 year Active Care Next Business Day Response Onsite Notebook Solution Support
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HP 5 year Active Care Next Business Day Response Onsite Notebook Solution Support, 5 year(s), On-site, 9x5
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Long summary description HP 5 year Active Care Next Business Day Response Onsite Notebook Solution Support
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HP 5 year Active Care Next Business Day Response Onsite Notebook Solution Support. Number of years: 5 year(s), Service time (hours x days): 9x5, Type: On-site
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Fast response timesOptimize uptime by leveraging predictive analytics and proactive insights. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
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Quick resolutionsHelp reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
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High device uptimeGet fast, reliable response and issue resolution as remote work increases. HP Premium+ Support triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
| Features | |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
| Service time (hours x days) | 9x5 |
| Number of years | 5 year(s) |
| On-site support | |
| Parts replacement | |
| Supplier features | |
|---|---|
| Support type | Active Care |
| Place of service | Remote and Onsite |
| Supplier features | |
|---|---|
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 5 years |
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | PC Solution; Active Care |
| Care Pack type | Electronic |
| Coverage period | 60 month(s) |
| Warranty type | S |
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[1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
[2] Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.